Privacy Policy

baansawadivs ("we", "us", "our"), located at 12 Moo 4, Hang Dong-Samoeng Road, Hang Dong, Chiang Mai 50230, Thailand, is committed to handling personal data responsibly and transparently. This Privacy Policy explains what personal data we collect, how we use it, and the rights available to you under Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA").

This policy applies to data collected through our website at baansawadivs.live, through enquiry forms, by telephone, and during our residence programmes. Questions about this policy may be directed to [email protected].

We collect personal data in the following ways:

We process personal data under one or more of the following lawful bases recognised by the PDPA:

• Consent — For analytics cookies and marketing communications. You may withdraw consent at any time without affecting prior processing.
• Contract performance — To process and manage your residence stay booking and related arrangements.
• Legitimate interest — To respond to general enquiries and improve our services, where this interest does not override your rights.
• Legal obligation — Where required to comply with Thai law or respond to lawful authority requests.

• To respond to enquiries and arrange visits or stays
• To manage your stay — room allocation, dietary needs, personal calendar, and communications
• To coordinate with family members where you have consented to this
• To send programme updates or relevant communications where you have opted in
• To improve our website through anonymised analytics (where consent is given)
• To fulfil legal or regulatory obligations under Thai law

We retain personal data only as long as necessary for the purposes described here:

• Enquiry data with no subsequent stay: deleted within 12 months of last contact
• Resident records: retained for 7 years after end of stay for legal and accounting purposes
• Website analytics data: retained in anonymised form for up to 26 months

We apply reasonable technical and organisational measures to protect personal data, including:

• HTTPS encryption for all website data transmission
• Access controls limiting staff access to personal data on a need-to-know basis
• Secure storage of physical documents relating to resident stays
• Breach notification procedures in line with PDPA requirements

We do not sell personal data. We may share data with the following categories of third parties where necessary:

• Analytics providers (e.g. Google Analytics) — where you have consented to analytics cookies
• Advertising platforms — only where marketing cookies are accepted
• Legal and regulatory authorities — only where required by Thai law
• Emergency contacts designated by the resident — only in a relevant emergency situation

Our website uses cookies for essential functionality, analytics, and marketing where you have consented. You may manage preferences at any time through our Cookie Policy page.

Under Thailand's Personal Data Protection Act, you have the following rights:

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If unsatisfied with our response, you may lodge a complaint with Thailand's Office of the Personal Data Protection Committee (PDPC).

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, please contact us promptly so we may delete it.

We may update this policy from time to time. When changes are material, we will update the "Last Updated" date at the top of this page. Continued use of our website or services following updates constitutes acceptance of the revised policy.